Shipping & Information

SHIPPING & DELIVERY

We take great care in preparing your artisanal pieces for their journey from our Ballarat, Victoria warehouse to your home.

Domestic Shipping (Australia)

Due to the size and varying dimensions of our products, we calculate the most cost-effective freight option individually for each order. Simply add your items to your quote list, submit your delivery details, and we'll confirm your exact freight cost — so you only ever pay the real cost, never a flat, inflated fee.

Delivery Times

Orders are typically processed and dispatched within 5–7 business days. We use trusted carriers for delivery across Australia.

Once your order has been dispatched, you can generally expect:

• • VIC, NSW, QLD, ACT: 3 – 5 business days

  • SA, TAS, WA: 5 – 10 business days

  • NT: contact us for an estimated delivery timeframe

International & New Zealand Orders

We're pleased to now offer shipping to New Zealand through our quote request system — simply add your items to your quote list and we'll confirm your freight cost and delivery timeframe.

For all other international destinations, please Contact Us for a tailored shipping quote.

WARRANTY

At Ici et Là, we stand behind the quality of our craftsmanship. We offer a 12-month warranty (for domestic use) on our deckchair frames, director chair frames, and stools. This warranty covers manufacturing defects and structural integrity under normal residential conditions.

RETURNS & EXCHANGES

We invite you to choose your items carefully, as our collection features unique, high-quality textiles and artisanal frames.

• • Change of Mind: Please note that as a boutique provider, we do not offer refunds for change of mind or incorrect selections.

  • Faulty Items: In the unlikely event that an item is received with a manufacturing fault, please contact us immediately so we can resolve the issue in accordance with Australian Consumer Law.